Business Analyst

Work type: Full time Site: Redditch Categories: IT Location: Worcestershire Brand: Halfords Support Centre

As Business Analyst you'll work as part of the Business Analyst team and will work for the Business Analysis Manager. The Business Analyst will play a central role in aligning the needs of business units with the capabilities delivered by information technology and may serve as a "translator" between those groups and various suppliers and third-party providers.

Key Responsibilities

  • Develop a detailed knowledge of the business processes and systems.

  • Work with stakeholders to establish how best to implement strategy using the existing systems– or identifying required change.

  • Engage with key business stakeholders in line with an agreed structure and stakeholder management strategy to maintain awareness of strategic, tactical and operational change that may impact upon Technology & provides a conduit for business information to flow into the Technology team.

  • Support the definition, documentation and continuous improvement of Halfords standard Business Analysis methodology.

  • Apply a standard methodology to undertaking structured Business Analysis engagements, agree objectives with their stakeholders and plan their engagements accordingly.

  • Have the ability and experience to employ various tools and techniques to complete engagements; including, but not exclusively, focus interviews, surveys, statistical analysis, work study, process analysis and re-design, Lean/Six Sigma techniques, system analysis, data flow analysis.

  • Produce Define documentation as part of the new Ideas to Decision process

  • Produce Halfords standard reports to fully document findings and recommendations and will be responsible for ensuring documented sign off of requirements and business processes by appropriate stakeholders.

  • Produce and assist their stakeholders in the production of any required documentation; including, but not exclusively, Requirements Documents, Project Briefs, Investment Committee documentation and business cases, lessons learned reviews and Management Reports.

Key Skills/Experience

  • Ability to engage with management level stakeholders and work collaboratively

  • Basic business analysis skills and developing knowledge of analysis tools and techniques including Waterfall and Agile

  • Understanding of the business and its drivers

  • Developing Technology knowledge & technical awareness

  • Understanding of integrated multi-channel retail

  • Good communication and presentation skills

  • Developing ability to illustrate complex concepts in an easy to understand way

  • Developing consultancy skill set

  • Awareness of Technology frameworks including PRINCE 2 and ITIL v3

  • Awareness of operational risk management

  • Developing financial acumen and commercial awareness with the ability to understand financial and accounting implications of decisions

  • Problem solving and trouble shooting

  • Decision making – the ability to make decisions individually and as part of a team

  • Developing negotiating and influencing skills

Flexible work from home options available but some travel to our support centre in Redditch Worcestershire will be required at times.

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