ITIL® 4 Foundation

Service Description

OVERVIEW: ITIL® 4 Foundation is an entry-level ITIL® qualification that provides an understanding of the main concepts behind ITIL®, including the life cycle stages and the terminology used. Our ITIL® Foundation 2-Day course will equip you with knowledge on how the IT Service Management Lifecycle works and how the ITIL® framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The course includes the ITIL® Foundation exam, which is taken on the last day of training. We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability, online, anywhere. Course Outline: Module 1: Introduction Module 2: Key Concepts of Service Management Module 3: Key Concepts of ITIL® 4 Module 4: Guiding Principles Module 5: ITIL® 4 Management Practices • Quiz • Activities • Course Review • EXAM